Deleting a Sync Connection
Deleting a sync connection removes the existing event copies that were created via that connection. Here is how to delete — or force-delete — a sync.
Important Notes About Deleting a Sync Connection
Deleting a sync connection will remove existing event copies that were created via that sync connection.
If you are having trouble deleting a sync connection, it is most likely because we no longer have access to the calendar (which means we cannot remove the event copies we created). In this case you have two options:
- First reconnect the account, then delete the sync connection. This is the preferred option, because it lets us clean up the event copies for you.
- Force delete the sync connection. A force delete removes the sync connection without removing the event copies — any copies already on your calendars will stay there until you delete them manually. See the step-by-step instructions below.
How to Delete a Sync Connection
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Go to your syncs dashboard.
After logging in to CalendarBridge, click ‘syncing’ in the left menu (or just go to
https://calendarbridge.com/dashboard/syncs). -
Find the sync connection that you would like to delete, click the ‘Delete’ button.
A confirmation window will popup. To confirm the delete click ‘Delete’
Deletion may take 5 or 10 minutes depending on how many event copies where created via the sync connection. During that process, the sync connection will still be shown with a “de-syncing in progress” notice:
Just give it 10 minutes to finish deleting and then refresh your browser.
How to Force Delete a Sync Connection
Use force delete when the normal delete fails (for example, the sync shows an error after you try to delete it). The ‘Force Delete’ button does not appear until a normal delete has failed — so the process is always: try a normal delete first, then force delete.
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Try a normal delete first.
On your syncs dashboard, click the trash (Delete) button on the sync connection and confirm, as described above.
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Wait for the delete to fail.
If we cannot remove the event copies (usually because we no longer have access to one of the calendars), the sync connection will change to an error state and a red banner will appear directly under it, reading “Delete Sync Issue: please Re-Authenticate Account…”
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Click the red ‘Force Delete’ button inside that banner.
The banner contains two buttons: ‘Re-Authenticate Account’ and ‘Force Delete’. Click ‘Force Delete’ — not the regular trash/Delete button again.
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Confirm the force delete.
A confirmation window will pop up. Confirm, and the sync connection will be removed.
Remember: a force delete does not remove the event copies that the sync created. If you want those copies gone, delete them from your calendar manually, or reconnect the account and delete the sync normally instead.