When I try to add a user, I get a “user already exists” error
Good news: in most cases this no longer happens. When you add someone who already has a CalendarBridge account, we now email them an invitation to join your organization automatically.
What happens now
If the person you're adding already has their own CalendarBridge account — usually a paid individual subscription or an active trial — CalendarBridge emails them an invitation to join your organization instead of adding them right away. When they accept, their personal subscription is cancelled with a prorated credit and their license moves onto your group account, all automatically. See Adding a User Who Already Has a CalendarBridge Account for the full walkthrough.
The one case that's still blocked is a user who already belongs to a different organization — you'll see a “user belongs to another organization” message. They'll need to leave that organization first. If you're stuck, email support@calendarbridge.com and we'll help.